Support

Something not working, a question or an idea? Write to me and I'll get back to you as soon as I can.

support@palcos.app

For a bug, it really helps to know what you were doing, where the video came from (the headset, a shared folder, Plex or Jellyfin) and its format.

Frequently asked questions

What do I need?

An Apple Vision Pro with visionOS 26 or later and your own videos: on the headset, in a shared folder on your Mac (connected in the Files app) or on a Plex or Jellyfin server.

Which formats does it play?

MKV, MP4 and MOV with HEVC or H.264 video (SDR, HDR10 and HDR with dynamic metadata, 3D too) and AAC, AC-3, E-AC-3, FLAC or ALAC audio. Palcos converts nothing: it opens the original file.

How do I connect Plex or Jellyfin?

In the library, the + button → Connect Plex (with a code at plex.tv/link, without typing your password into Palcos) or Connect Jellyfin (with Quick Connect or your user). At home, the headset and the server need to be on the same network.

A video shows up in the library but won't open

If you deleted or moved it, the server may keep listing it until it scans the folder again: in Plex, scan the library and empty the trash. When you return to Palcos, the library updates.

What about my data?

Palcos collects none. Details in the privacy policy.